Quality Management

We believe in quality, commitment and professionalism. Our management team makes sure we respond to your needs quickly and efficiently.

Our policy is to provide the most efficient, high quality and cost effective service through our well-trained and motivated workforce.

Groundscapes was first accredited with ISO 9001 2000 in 2000 and subsequently ISO 9001 2008 in 2009.

Grounds maintenance

Management Team

The Management Team here at Groundscapes are totally committed to delivering the highest possible levels of quality and service to our clients. With superb in-house employee training and constant quality checking we deliver an excellent service.

Landscaping

Quality Staff

We ensure all our employees are highly motivated people committed to getting the job done first time with maximum care and attention to detail. Each new employee is throughly checked for security purposes and trained to the highest standards.

Window Cleaning

Quality Service

All of our quality management systems have been accredited since 2000 and is now ISO 9001 2008. Our on-going quality checks are catalogued and service levels reviewed regularly in order to maintain a consistent high quality service.

Office maintenance

Customer Care

Building excellent relationships with our customers is of the upmost importance to us. Our friendly and approachable team is available at all times to deal with your enquiries and will always act quickly and efficiently.

Hedges & Shrubbery

Quality Procedures

All operations carried out by Groundscapes are audited by our management staff to ensure the high standards of workmanship are maintained at all times. These procedures are essential in maintaining customer satisfaction.

Garden maintenance

Key Performance Indicators

Using information from our Customer Satisfaction Surveys, Quality Assurance Checks, Work Certification and other criteria we are able to provide for our client on a regular basis proof of service delivery improvements.

 

“The Mayor asked me to pass on his thanks to you all for the hard work you put in for the grand opening”

“Your team were so helpful; they told me exactly what they were going to do, how long it would take and what I was to expect when they had finished”

“Thanks again, I didn't realise that your teams were trained and equipped for the removal of sharps and they were able to make the site safe for me”

View more kind comments from our clients >

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Grounds Maintenance and Cleaning Contractors in the South East of England

Cleanscapes Construction Line Safe Contractor Investors in People SGS ISO System Certification British Association of Landscape Industries Macmillan Cancer Relief